Marches Growth Hub is managed by Shropshire Council at Shirehall, Abbey Foregate, Shrewsbury, Shropshire SY2 6ND
We do not capture or store any personal information about individuals who access this website, except where you voluntarily choose to give us your personal details via e-mail or by enquiring about or ordering any of our services and products. In these latter cases, the personal information you give is used by the Marches Growth Hub (including the business support teams at Herefordshire Council, Shropshire Council and Telford & Wrekin Council) to provide you with current and future information about our services and products. The data may also be shared with the Department for Business and Trade for research and evaluation purposes. We do not pass any of your personal data to any other outside organisations and/or individuals, except with your express consent.
This privacy policy explains how we use any personal information we collect about you when you use this website.
Topics:
- What information do we collect about you?
- How will we use the information about you?
- Marketing
- Access to information and correction
- Cookies
- Other websites
- Other web services we use
- Security
- Data breaches
- Changes to our privacy policy
- How to contact us
What information do we collect about you?
We collect information about you when you contact us, sign up for our e-newsletter or engage us for our services. We also collect information when you complete voluntary surveys or provide feedback.
Website usage information is collected using cookies.
How will we use the information about you?
We use the information collected about you to process your enquiry, fulfil any obligations when you engage us to provide services and, if you agree, to maintain contact with you in the future to update you about the services we provide, or supply you with information which we think may be of interest to you.
Marches Growth Hub will not share your information with third parties for marketing purposes.
Marketing
We would like to send you information about our services or other information, which we feel, would benefit, or be of interest to you. If you have consented to receive marketing you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes and if you no longer wish to receive marketing information from us, please click here
Access to information and correction
You have the right to know about, and to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email [email protected] and mark for the attention of the Information Governance Officer or write to us at the address provided above.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
You have a right to be forgotten and may ask us to delete personal information we hold on you by contacting our Information Governance Officer via [email protected] or by writing to us for further guidance.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This information is used to track visitors’ use of the website and to compile statistical reports on website activity.
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission.
For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can manage your cookie consent preferences on this website by using this link: Manage consent
Other websites
Our website contains links to other websites such as:
In addition to:
- Other National and Local support resources i.e. Chamber of Commerce, funding channels etc.
And this list may be expanded in the future but it should be noted that this privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Other web services we use
We use the following web services to contact our subscribers and gather statistical information on user behaviour to allow us to improve our services:
MailChimp; Through the Marches Growth Hub website you can sign up for our email newsletters. If you do this, the email address you submit will be forwarded to our email marketing services provider, Mailchimp, along with any name you give us on sign-up. We consider Mailchimp to be a third party data processor. You can read the Mailchimp Privacy Policy on their website. Mailchimp may store your data in the United States, however as we do not collect sensitive data (under the current definitions) it remains compliant with the relevant legislation. The email address you submit to us will not be stored within this website’s own database.
We use a two-step login process for Mailchimp, which generates a one-time code. This provides an extra layer of protection for your data.
You can ask us what data we hold for you in Mailchimp or request to be removed from our list at any time. When requesting removal please use the email account that is subscribed to the mailing list in question.
If you are under 16 years of age you MUST obtain the consent of a parent or guardian before joining our email newsletter list.
Microsoft; is our email provider with company email addresses administered by the Shropshire Council IT teams. Email data and contents are stored in a UK-based data centre and may also be stored on our organisation’s computers under multi-layered password protection, in addition to being accessed by employees on mobile devices under the Shropshire Council’s BOYD (Bring Your Own Device) policy.
For ease of administration and the securing of their deletion, emails are kept in designated email folders, which store information that can identify personal details, this may include:
- Title
- First Name
- Surname
- Job Title
- Department
- Contact address
- Contact telephone numbers
- Contact email addresses (including CC and BC addresses*)
- Company website
- Dates and times
- Narrative/s (which may include personal details*)
- All or parts of previous emails (email chain*)
- Details of, or reference to 3rd parties*
- Attachments*
- Links
** Consent for the sharing of 3rd party information with the Marches Growth Hub contained under these categories remains the responsibility of the sender.
Information on Microsoft Office 365’s privacy and security policies can be found at:
Google Analytics; allows us to gather and store statistical information about our website visitors’ behaviour whilst it can identify the user’s country and IP address it does not store any information that would, on its own, allow us to identify individual users of this service.
Information on Google Analytics privacy and data security policy can be found at: https://support.google.com/analytics/answer/6004245?hl=en
Evolutive; is used as our GDPR Compliant ‘Cloud-based’ Customer Relationship Management database system (CRM), which allows us to maintain contact information in addition to a log of enquiries and interactions to facilitate our enquirer’s wishes and execute subsequent contractual obligations.
Evolutive does store information that can identify personal details and associated information, to include:
- Title
- First Name
- Surname
- Trading Status
- Job Title
- Department
- Contact address
- Contact telephone numbers
- Contact email address
- Company website
- Company/business overview
- Dates and times of conversations
- Extracts of conversations
- Emails or extracts of emails
- Details/records of user consent/s
- Status and/or details of an enquiry
All data is protected by encrypted passwords and held on manned servers.
More information about Evolutive can be found at: https://www.evolutive.co.uk/
Hotjar; We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
Security
This website is regularly checked and maintained. When software updates and security patches are released, we are notified and they are applied without undue delay (where doing so would not interfere with the on-going operation of the website).
In addition to normal web server security practices, this website is protected by additional measures which scan for malware and block (and log) intrusion attempts.
Data breaches
We will report any unlawful data breach of this website’s database or the database(s) of any third-party data processors to all relevant authorities within 72 hours of the breach becoming known to us if it is apparent that personal data, stored in an identifiable manner, has been stolen.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place updates on this page. This privacy policy was updated on 16 August 2024.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
Email [email protected] and mark for the attention of the Information Governance Officer
Or write to us at:
Marches Growth Hub
Shropshire Council
Shirehall, Abbey Foregate
Shrewsbury
SY2 6ND
FAO Information Governance Officer
