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Contact the National
Business Support Helpline
for further support

Freephone 0800 998 1098

Call between Monday and Friday, 9am-5pm or e-mail us.

The Small Business Commissioner

The Small Business Commissioner was appointed as part of a range of measures implemented by HM Government as part of the Enterprise Act 2016 to tackle late payment, non-payment and unfavourable payment practice in the private sector.

As part of his role, the Commissioner can investigate complaints from small businesses (a business with less than 50 employees) and their larger client (a business with more than 50 employees) and make non legally binding recommendations to resolve a dispute. Where the Commissioner considers appropriate, he may publish a report about the circumstances of the complaint. This may include the identification of the parties involved in the complaint.

The Office of the Small Business Commissioner can also assist small businesses by checking contracts, providing advice on getting invoices right and signposting them to existing support and dispute resolution services. We are independent but appointed by government, impartial and free to use on a non-risk basis.

For more information, please see the below link to our website www.smallbusinesscommissioner.gov.uk.

The Commissioner is a long standing champion of small businesses with knowledge of the problems small business incur especially around late payments.